Refund and Cancellation Policies
DAYCARE & BOARDING
We have no fees for cancelling or rescheduling boarding or daycare stays. You can cancel at any time.
Class sessions cancelled with more than 48-hour notice receive a full refund minus a $20 administrative fee. Class sessions cancelled with less than 48-hour notice receive a 50% refund. Classes cancelled with less than 24-hour notice recieve a 25% refund. There are no refunds once the session has begun.
We encourage you to observe one of our classes so that you can be certain that Gemini Dogs is the right place for you and your dog. Please email us at firstname.lastname@example.org for details.
Lessons cancelled with less than 48-hour notice recieve a 25% refund. Lessons cancelled with less than 24-hour notice will not be refunded.
GEMINI DOGS UNIVERSITY
University days may be rescheduled at any time. No call/no shows recieve no refund. Unused portions of packages may be transfered or refunded. There are no refunds for services rendered.
Please notify our groomers via email (email@example.com) at your earliest capability in the event of a cancellation. If you need to cancel the day of, you may call the front desk and notify our staff. There will be no charge for a cancelled appointment with 24 hour+ notice. Any cancellation made the same day will result in a cancellation fee equal to 50% of your total groom price to compensate the groomer's time.