Grooming

How Do I Set Up a Groom for My Dog?

1. Complete the online reservation form:

• First-Time Grooming Clients: Make an appointment online
• Current Grooming Clients: Use our express form

2. If needed, your groomer will contact you via email to discuss your dog and any special requirements, or if there are any questions. She may need to find an alternative time if your requested date is unavailable. You can also arrange for a phone call back if you would prefer. (Please note that the groomer cannot always take phone calls immediately, as she may have a dog in the tub or on the grooming table, so for the safety of our dogs, we will generally return your call if there are questions.)

3. We will book your appointment and get your reservation entered in our scheduling system.

4. You will receive an automatic email confirming the booking.

5. Drop your dog off at your scheduled grooming appointment time (or anytime after 6am on the day of your dog's groom if they are attending daycare.

6. Wait for a email from us, informing you that your dog's grooming is complete. Once you receive this email, your dog is ready for pick up. If your dog is a current daycare dog, feel free to pick up your dog at the doggie daycare anytime AFTER that pickup time, up until 10pm.You will incur a daycare charge if your dog stays over an hour after you are notified that your groom is complete.

Drop-Off & Pick-Up

If you are running late, please call us at 978-486-9922. More than 15 minutes late without notice is considered a no show/missed appointment. Refer to our cancellation policy for details. Please note, if your dog stays at daycare over an hour after we have called to tell you your pup is done, there will be a half or full day charge for daycare. Also, If your pup is dropped off long before your scheduled grooming time, you will be charged for a half day of daycare ($26). 

You will receive an email as well as a call from the groomer when your dog's groom is complete.

Please be aware:

• We cannot promise a particular pickup time until the groomer actually starts working on the dogs. Grooming services can take between 3-5 hours.

• For grooming and baths, always be prepared to have your doggie stay here beyond your normal pick-up time (full grooms may not be ready for pickup until 5pm). If you have requested a simple nail trim, you may pick up your dog as usual. 

• Why? Sometimes we want to give your dog a break from all that standing and brushing and drying, so it can take what seems like a long time. 
  
  

• Eyes, looking for any signs that may point to an underlying issue (eye infections, allergies,  etc.)
• Ears, looking for swelling, discharge, tenderness, and/or a strong odor, all of which may point to an underlying issue.
• Nose, checking for changes in color, texture, cracking, dryness, loss of pigmentation, scabs, or open sores, as well as any sensitivity or nasal discharge.
• Mouth, looking for signs of decay in the teeth or potentially puffy gums.
• Paw Pads, looking for any cracked pads or cuts/scrapes.
• Skin & Coat, looking for any bumps, lumps, scrapes, hot spots, and any matting of the fur.
• Undercarriage, looking for any red, irritated, or swollen skin.